Each bar of soap at ILYS CO is hand cut, and we cannot guarantee that all items will have the same appearance. However, rest assured that the ingredients will always be the same. Please expect variations and imperfections from bar to bar, as this is a natural result of our handmade process. They should be close in nature to the one you have ordered, and we believe that this uniqueness adds to the charm and individuality of each bar. Thank you for understanding and supporting our commitment to providing high-quality, artisanal natural soap products.

At ILYS CO, our handmade soaps are designed to provide a luxurious and nourishing experience while being conscious of their natural ingredients. We recommend using our handmade soaps within a year for the best quality and efficacy. Additionally, for handmade soaps made with puree, we recommend using them within 6 months to ensure the optimal freshness and benefits of the natural ingredients. By following these guidelines, you can enjoy the full lifespan of our high-quality natural soaps and experience the full benefits of our thoughtfully crafted products.

To prolong the life of your natural soap from ILYS CO, it is important to store it in a dry and draining area between uses. This not only prevents the soap from becoming overly soft and melting, but also helps it maintain its shape and texture over time. Additionally, for travel or if you simply want to keep your soap protected, consider placing it in a sealed container to keep it dry and intact. This will ensure that you get the most out of your natural soap and continue to enjoy its benefits for as long as possible.

ILYS CO's natural soaps are crafted using clays and plant powders for natural coloring. While these ingredients may cause some discoloration on white washcloths, they can easily be used with darker colored washcloths or by lathering up the soap bar in your hands to prevent any potential staining. It is important to note that this natural discoloration is a common characteristic of naturally colored soaps, and does not affect the quality or effectiveness of the soap itself. ILYS CO prioritizes the use of natural ingredients that are both beneficial for your skin and environmentally friendly, and we recommend embracing the uniqueness of our natural soaps while enjoying their nourishing benefits.

At ILYS CO, we strive to provide a seamless shopping experience for our customers. Once your order has been processed and shipped, you will receive an email with tracking information. We currently ship all orders via USPS Priority Mail, and you can use the tracking number provided in the email to monitor the status and location of your shipment. Please note that it is your responsibility to track your order using the provided information. If you encounter any issues with tracking your order, feel free to reach out to our customer service team for assistance. Thank you for choosing ILYS CO for your natural soap needs.

At ILYS CO, we understand the importance of safety and contamination concerns when it comes to our natural soap products. Due to the nature of our items, we are unable to process returns as we cannot resell any items that have been out of our supervision. All sales are final. However, if you are not satisfied with your purchase, please contact us and we will work with you to find a resolution. Your satisfaction is our priority, and we strive to ensure that you are happy with your purchase from ILYS CO.